At Elos Me & Lescolton, we understand that you may have many questions when shopping. We’ve put together a list of the most frequently asked questions to help you answer your questions.
What is the relationship between Elos Me and Lescolton?
Elos Me has historically provided its exclusive technology to various manufacturers, including Syneron, HoMedics, and Iluminage-Unilever. Presently, we not only supply Lescolton Global but have also integrated at the business level. In 2019, Elos Me and Lescolton Global joined forces to establish Elos Me & Lescolton, becoming the world’s largest specialist in laser beauty devices.
Are your products sold in another online store or online sales platform?
Elos Me & Lescolton, collectively referred to as Elos Me & Lescolton henceforth, does not sell products through generic sales platforms such as Amazon, AliExpress, Alibaba, or eBay. Please note that any purchases made from the platforms mentioned above or similar ones are not covered by our 6-year warranty. Additionally, Elos Me & Lescolton cannot be held responsible for any potential damages resulting from the purchase of counterfeit or imitation products on the aforementioned sales platforms.
What are the authorized online stores?
The only official online shops are www.lescoltonglobal.com and www.elosme.com.
What is the shipping cost?
When you shop at www.lescoltonglobal.com, you’ll always receive fast free shipping for domestic and international orders. We know how eager you are to get started on your skin-transforming journey, and we do our best to process all orders within 1-2 business days. For security reasons, signature is required. Orders typically ship within 2-5 business days. Please contact us regarding any questions or concerns.
How do I know that my order is confirmed?
An order confirmation email containing your order details will be sent within a few hours of purchase. A shipping confirmation email containing your tracking information will be sent within 24 hours of your order being shipped. Please add hello@lescoltonglobal.com to your address book to ensure receiving order details.
Will I pay customs fees or any taxes when I receive my order?
Shipments to the European Union, USA, Canada, Australia, New Zealand, Japan, Hong Kong, Singapore, Malaysia, Korea and United Arab Emirates are free of customs duties.
In the case of South America, Russia and China there may be customs duties (ask us how to avoid or reduce customs duties by sending an email to hello@lescoltonglobal.com).
Where are the orders shipped from?
We ship from USA and the European Union. Depending on particular circumstances we can ship from the USA or the European Union, always ensuring that there will be no customs duties or any additional taxes for the customer, or delivery time modifications.
What is your return and warranty policy?
Warranty Period
Our products are covered by a 6-year warranty when purchased through our online shop.
Returns & Refunds
If you’re not entirely satisfied with your purchase, you have the option to return your Elos Me & Lescolton product(s) for a refund of the purchase price. Please review the following details:
Our products come with a 6-month money-back guarantee, starting from the date of delivery. This guarantee applies exclusively to purchases made directly from www.lescoltonglobal.com.
To initiate a return, you’ll need to obtain a Return Merchandise Authorization (RMA) number. Please contact Customer Care at hello@lescoltonglobal.com to request your RMA number. Upon confirmation, you’ll receive an email containing your RMA number, the warehouse mailing address, and shipping and packing guidelines.
Once your return is received by Elos Me & Lescolton, please allow up to 5-10 business days for the refund to be processed.
Third-Party Purchases (Refund Requests)
If you’ve purchased your Elos Me & Lescolton product(s) through a source other than www.lescoltonglobal.com and you’re seeking a refund, you’ll need to coordinate the return/refund with that source in accordance with their product return policy. Most retailers have their own return policies, so it’s important to review the source’s refund/return policy before making your purchase decision.
Where do the devices come from?
Devices are designed in the USA and manufactured in China.