At Elos Me & Lescolton, we understand that you may have many questions when shopping. We’ve put together a list of the most frequently asked questions to help you answer your questions.

Are your products sold in another online store or online sales platform?

What is the shipping cost?

When you shop at www.lescoltonglobal.com, you’ll always receive fast free shipping for domestic and international orders. We know how eager you are to get started on your skin-transforming journey, and we do our best to process all orders within 1-2 business days. For security reasons, signature is required. Orders typically ship within 2-5 business days. Please contact us regarding any questions or concerns.

How do I know that my order is confirmed?

An order confirmation email containing your order details will be sent within a few hours of purchase. A shipping confirmation email containing your tracking information will be sent within 24 hours of your order being shipped. Please add hello@lescoltonglobal.com to your address book to ensure receiving order details.

Will I pay customs fees or any taxes when I receive my order?

Shipments to the European Union, USA, Canada, Australia, New Zealand, Japan, Hong Kong, Singapore, Malaysia, Korea and United Arab Emirates are free of customs duties.
In the case of South America, Russia and China there may be customs duties (ask us how to avoid or reduce customs duties by sending an email to hello@lescoltonglobal.com).

Where are the orders shipped from?

We ship from USA and the European Union. Depending on particular circumstances we can ship from the USA or the European Union, always ensuring that there will be no customs duties or any additional taxes for the customer, or delivery time modifications.

What is your return and warranty policy?

Where do the devices come from? 

Devices are designed in the USA and manufactured in China.