At Elos Me & Lescolton, we understand that you may have many questions when shopping. We’ve put together a list of the most frequently asked questions to help you answer your questions.
What is the relationship between Elos Me and Lescolton?
Elos Me has historically provided its proprietary technology, design, and manufacturing to various prestigious international brands, including Syneron, HoMedics, Tria Beauty, and Unilever-Iluminage. Today, we not only supply Lescolton Global but have also merged at the business level. In 2022, Elos Me and Lescolton Global joined forces to establish Elos Me & Lescolton, becoming a leading company in laser technology.
What are Elos Me’s shipping policies and options for delivery?
At Elos Me, we offer fast and free shipping on all domestic and international orders.
We aim to process all orders within 1–2 business days. Once shipped, estimated delivery times are:
U.S. domestic orders: typically delivered within 3–5 business days.
EU domestic orders: typically delivered within 3–5 business days.
Rest of the world: delivery typically takes 7–10 business days, depending on the destination.
In the United States, Canada, and the UK, shipments typically require the customer’s signature upon delivery unless the customer specifically requests at the time of order that the package be left at the doorstep. If you would like your package left at the doorstep, please specify this when placing your order—either by adding a note in the Order Notes field or by sending an email immediately to hello@lescoltonglobal.com
Duties & Customs
Orders shipped to the following countries are not subject to import duties: the United States, Canada, the United Kingdom, European Union member states, Australia, Switzerland, Norway, New Zealand, Japan, Hong Kong, Singapore, Malaysia, South Korea, the United Arab Emirates (including Dubai and Abu Dhabi), Saudi Arabia, Qatar, Israel, and Indonesia.
Shipments to South America, Russia, China, and other countries, customs duties may apply. To learn how to avoid or reduce customs duties, please email us at hello@lescoltonglobal.com
In the United States, most orders ship domestically and shipping is free. However, due to high demand, some orders may ship with free shipping from abroad — depending on stock availability and logistics — and will be free of all import duties. If any unexpected customs fees arise (such as import duties), they will be refunded, even if they should not have been incurred.
If you have any questions, please feel free to contact our Customer Care team — we’re here to help.
How do I know that my order is confirmed?
An order confirmation email containing your order details will be sent within a few hours of purchase. A shipping confirmation email containing your tracking information will be sent within 24 hours of your order being shipped. Please add hello@lescoltonglobal.com to your address book to ensure receiving order details.
What is your return and warranty policy?
Warranty Period
Our products are covered by a 6-year warranty when purchased through our online shop.
Returns & Refunds
If you’re not entirely satisfied with your purchase, you have the option to return your Elos Me & Lescolton product(s) for a refund of the purchase price. Please review the following details:
Our products come with a 6-month money-back guarantee, starting from the date of delivery. This guarantee applies exclusively to purchases made directly from www.lescoltonglobal.com.
To initiate a return, you’ll need to obtain a Return Merchandise Authorization (RMA) number. Please contact Customer Care at hello@lescoltonglobal.com to request your RMA number. Upon confirmation, you’ll receive an email containing your RMA number, the warehouse mailing address, and shipping and packing guidelines.
Once your return is received by Elos Me & Lescolton, please allow up to 5-10 business days for the refund to be processed.
Third-Party Purchases (Refund Requests)
If you’ve purchased your Elos Me & Lescolton product(s) through a source other than www.lescoltonglobal.com and you’re seeking a refund, you’ll need to coordinate the return/refund with that source in accordance with their product return policy. Most retailers have their own return policies, so it’s important to review the source’s refund/return policy before making your purchase decision.
Where do the devices come from?
Devices are designed in the USA and manufactured in China.